Course Name

Conflict Transformation in the New Reality


May 22, 2023 - May 26, 2023

Schedule via Zoom:

May 22, 23, 25, & 26, 2023

Monday, Tuesday, Thursday, Friday

2:00 pm - 5:00 pm

Regular Rate:

Php 11,000

Early Eagle Rate:

Php 10,000

Valid Until:

May 08, 2023

Conflict Transformation in the New Reality


“When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.”  - Patrick Lencioni

Dealing with conflict is a challenge under normal times. 

The new reality has made it even more of a challenge. We are experiencing significant change around us as we work to identify new norms. Stress levels have become higher and difficult emotions seem to surface more readily. This not only leads to more conflicts; it leads to more unresolved conflicts. 

New ways to deal with and navigate conflicts are needed to lead ourselves and others through our current challenges as well as in the coming months.

This program reframes the way in which conflict is handled. It focuses on the concept of conflict transformation and shows how this differs from, and goes beyond, conflict resolution and management. Largely, the emphasis has been on conflict resolution and conflict management methods, which focus on reducing or defusing outbreaks of animosity.

On the other hand, conflict transformation addresses root causes, restores interpersonal relationships, deals with value-based dimensions and constructive change initiatives. It is not only an approach or a tool but primarily a mindset.

Through this program, dealing with conflict becomes an opportunity instead of being a challenge.

Who should attend

This program is for career men and women, professionals, people in management and  leadership who want to expand their conflict-handling skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to transform conflict.

By successfully completing this program, you will be able to:

  1. Develop a positive orientation toward conflict; 
  2. Build right relationships and structures through a respect for personal rights and nonviolence as a way of life; and
  3. Recognize and transform conflict constructively 

I. Warm Up 
A. Attitudes, perceptions, orientations
B. The conflict-handling modes
C. Understanding conflict patterns: Yours and others’
D. Interpersonal conflict

II. The Concepts
A. Conflict resolution, management, and prevention
B. A transformational perspective
C. Constructive change

III. Moving Beyond Conflict
A. Resolution and transformation  
B. Trust lost and reestablished 
C. Solution-focus vs. problem-focus 
D. Workplace empathy 

IV. Future Reference 
A. Where are we headed? 
B. Why do we do this? 
C. What are we hoping to contribute and build? 

Ms. Ma. Socorro "Baby" P. Jamias is a Gallup-Certified Strengths Coach, a learning and development facilitator, and a capability-building consultant. She works with the academe, government, various businesses, and diverse private organizations. Her expertise includes start-ups, people-skills development, performance improvement, talent management, leadership and managerial centering.
Ms. Jamias was a faculty member of Far Eastern University, University of Sto. Tomas, Maryknoll (now Miriam) College, St. Joseph's College, and Ateneo de Manila.
She has a Certificate in Organization Development from the Ateneo Human Resources Center. She completed her Master of Arts degree in Linguistics at the Ateneo de Manila University. She likewise took graduate studies in Education, Drama, and Speech at the University of the Philippines, University of Sto. Tomas, and Ateneo de Manila University respectively.
Currently, she is Program Director of the Happiness at Work Series and the Communication Excellence Series of the Ateneo Center for Continuing Education.


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