By the completion of this course, learners will have demonstrated the ability to:

1. Identify strategies to explore positive differences in the successful past and desired future when coaching through a change situation;

2. Apply techniques for promoting safety and increasing positive possibilities using the SCARF framework and Solution Focused interventions in coaching dialogues;

3. Apply coaching techniques that leverage collective competence and strengthen relationships with a team;

4. Conduct Solution-Focused performance conversations with emphasis on progress and preference; and

5. Approach conflict situations with solution focused lens in planning, managing, and communicating shared perspectives and mutual values.

1. Performance Talk: Progress-focused performance conversations at work and at schools

What sets apart high-performing employees from others? How do you cultivate the fresh energy of new workforce while attending to the glowing passion of seasoned employees? You will learn how you can leverage the strengths and resources of each individual in a meaningful and purposeful way. From new employee on boarding to performance coaching and evaluation, solution-focused practice addresses new and positive ways to motivate employees, influence workplace culture, and build communities at workplace. In this highly participatory module, you will learn how to improve performance and productivity in the workplace, initiate solution building conversations, and implement a positive performance evaluation tool that you can take to your workplace.

2. Team Talk: Designing preferred interactions in team-based conversations

In this module, you will learn how to use the positive power of Solution-Focused Brief Coaching to work with teams in business and organizations: surprisingly simple, refreshing and efficient. This highly engaging content meets the needs of both the experienced coach and the manager looking for practical steps in coaching individuals and teams. The instructor will introduce the fundamental principles and skills of solution-focused team coaching in a highly interactive and playful facilitation method. Activities will include presentations of the method, peer coaching practice using solution-focused questions, discussions and examples.

3. Change Talk: Transforming from the inevitable conversation to the irresistible

Change management is a structured approach to help individuals, teams and organizations shift from their current condition to a new business strategy or vision. This module is recommended for individual practitioners, managers, consultants, facilitators and other professionals interested in learning how to lead individuals, teams and organizations through organization change by developing practical strategies and processes while effectively engaging people.

Solution focused thinking provides a foundation that enables people to co-create purpose, alignment and possibilities in any context. This approach will be applied to current organizational change management theories, pushing us to integrate traditional organizational change methods with solution focused approaches throughout the entire change process.

4. System Talk: Creating organizational conditions for workplace resilience and agility

As we already know, the Solution-Focused approach in organizations is a process that generates sustainable results, utilizing individual and organizational strengths to create a positive environment. This generates an increase in creativity and innovation essential when embarking on results oriented change initiatives. Applying Solution-Focused principles to larger systems change and community development is a natural step, and it is reliant on front-line employees continually improving business processes through creativity and innovation.

5. Conflict Talk: Five Steps to Peace-Focused Approaches at Work

This module introduces a new form of conflict management that is shorter, more helpful, and more cost-effective than traditional methods. This module provides a detailed description of the highly successful model along with its practical applications in conflict management practice: divorce, minor workplace labour relations, family, neighbours, and other similar situations. This is the essential module for mediators, lawyers, HR professionals, and managers.

HAESUN MOON PHD. MCC(C). CSFC.

Haesun has extensive experience in leadership coaching, team coaching and organizational development in the public sector. She currently serves as Executive Director at the CCBC and OISE/University of Toronto in Brief Coaching certificate program.

Recent Major Project

Leadership Learning and Development (Corporate Sector) 2020Team Coaching through Change and Transition (Non-Profit Sector) 2019Strength-Based Approach to Performance and Engagement (Healthcare) 2019Improving Employee Engagement / Satisfaction (Public Sector) 2019Change Conversations in Crucial Moments (Corporate Sector) 2019Facilitating Collective Growth (Higher Education Sector) 2019

Designations

Ph.D. in Leadership, Higher and Adult Education, University of Toronto Master Certified Coach (c), International Coach FederationFaculty Member, Institute of Coaching, Harvard Medical School (20192020)Associate Faculty, TAOS Institute

PETER DE JONG, PH.D.

Peter is the co-author (with Insoo Kim Berg) of many journal articles and four editions of the book Interviewing for Solutions. He is an emeritus professor of sociology and social work and a former adjunct at BFTC. He has been an outpatient therapist, case worker, and led trainings with practitioners working in mental health, child welfare, family services, juvenile corrections, and school settings. He currently teaches, consults, and conducts microanalysis research on therapy conversations with several colleagues. He is especially interested in using the tools and concepts of microanalysis to enhance the teaching and supervision of Solution-Focused practices.

GINA CAJUCOM

Gina has extensive experience in human resources management (HR) and organizational development (OD). She has been passionately serving to develop emerging leaders and work-life integration, and her current involvement includes coaching emerging women leaders all over the world through the Coaching Fellowship. A Certified Human Resources Leader (CHRL) in Canada, Gina has completed a Master’s Certificate in Organizational Development (MCOD) from the Schulich School of Business at York University. Her dedication to training and coaching is rooted in her studies in Psychology and early career in educating young Indo-Chinese refugees while working with the International Catholic Migration Commission. Her extensive training in solution-focused coaching with the Canadian Centre for Brief Coaching inspired her to bring Brief Coaching to the Philippines, hosted by the Ateneo - Center for Continuing Education.

PATRIZIA KOHLY

Patrizia specializes in Solution Focused practices in organizational leadership. She is currently coordinating leadership learning and coaching programs with numerous educational institutions and corporate partners to develop and operationalize HR strategy in the areas of leadership development, and women in leadership. Her professional background is capital markets and project finance professional specializing in Infrastructure , Power and Renewable Energy. With over a decade of experience at one of the leading Canadian banks as a Director (in Investment Banking), she was primarily responsible for structuring, negotiating and bringing large scale Infrastructure and Renewable Energy credits to market. Patrizia combines her experience as a Finance Executive with her knowledge and training as a Solution Focused Brief Coach to provide her clients with exceptional leadership coaching and facilitation.

MARY GAUTHIER

Mary Gauthier is the Executive Director of the Greenwood Centre for Teaching and Learning at Greenwood College School in Toronto. The mandate of the Centre is to support and celebrate great teaching, knowing the positive impact this collective teaching has on student learning and well being. With this in mind, Mary has been dedicated to building inclusive classrooms and school communities based on respecting all members of the school community (administrators, teachers, students and primary caregivers) and helping them articulate and realize their hopes for the future. Through her coaching and mentorship, Mary continues to provide ways to listen and bring all voices and actions together as they contribute to the positive growth in her school community and communities worldwide.

KEITA DEMMING, PH.D.

Keita is an Associate Coach and Faculty at the CCBC. He also serves as the Head of Innovation and Development at The Covenant Group (TCG). At TCG, Keita and his team have built an online coaching platform that acts as a virtual coach for advisors and business builders. When he is not building new products for the emerging future, Keita helps organizations identify and implement plausible innovation opportunities. He transforms companies into places and spaces that are idea-driven and people-centered. Keita work with various organizations to foster high performing cultures that embrace design, accountability, foresight, strategy, and innovation.

JESSICA HAWKINS

Jessica’s formal education is in Psychology and Conflict Management while she worked at the United Nations. This combined experience informed her sophisticated understanding of key psychological concepts related to HR and effective leadership. During her tenure at the UN as a consultant, Jessica provided integrated service aimed at building National Staff Capacity. Her collaboration with the Chief of Human Resources and the Chief of the Integrated Mission Training Department directly impacted UN’s Comprehensive Strategy that defined the strategic direction, objectives, roles and commitment of the UN Mission in Darfur (UNAMID). As a facilitator, Jessica is passionate about creating an open and safe learning environment in which learners can critically and confidently examine themselves and build solutions through open exchange, reflection, and support.