Program Experience:

Frontline Leader Impact focuses on the needs of managers using the proven techniques, experienced faculty, and world-class content that have enabled CCL to successfully develop more than one million leaders worldwide. The course is organized around six key competencies that CCL researchers have identified as essential for all frontline managers to master:

● Self-Awareness: Remaining aware of one’s strengths and development needs
● Learning Agility: Seeking out diverse experiences and applying lessons learned to new challenges
● Communication: Listening, speaking, and writing clearly and consistently for maximum impact
● Political Savvy: Relating well to people and developing strong working relationships with managers and superiors
● Motivating Others: Inspiring commitment by recognizing and rewarding the contributions of others
● Influencing Outcomes: Understanding and persuading effectively to gain cooperation and get things done

Through the use of self-assessments and feedback from peers and the moderator, participants gain a detailed picture of their personal strengths and challenges.

Every lesson is designed to connect course topics directly to the business and career challenges identified by the learner. This is achieved via two unique activities:

● The Key Leadership Challenge inspires learners to view the content through the lens of a business or career issue that can be addressed in the near term. The learners will have an action plan to take back to their organization to implement — achieving real benefit and impact on the organization.
● The Leadership Growth Plan ensures a course of action for long-term leadership development. The plan provides measurable and actionable steps the learners will take post-course to continue growing their skills and effectiveness as a leader.

With the support of the moderator, these activities provide participants an authentic opportunity to apply the learnings in their work, helping them become better leaders and create a lasting impact on the organization.

“I highly recommend this program, as you can take it at your own speed and really work towards bettering yourself. At such a weird time in all of our lives, what more can we do besides try and be a better leader  for our peers, our families, and ourselves?”

Kelsey Kornaus
Group Manager, Burt’s Bees

“We’ve been including FLI within our mid-level management development program for a few years now. Highly recommended — especially if your audience is geographically dispersed. Its online format also enables frontline managers (I call them firefighters) to juggle their multitude of daily responsibilities with their personal development.”

Michael Schmidt
Channel Advancement Manager, Vermeer Corporation